Psychology & Human Behaviour · Victim Support & Outreach
Start here. Short, guided tasks that build the basics and give you your first piece of proof.
Task 1 of 3
How to handle an upset customer.
What to do
Learn the basics of empathetic customer support. Write what to say and what to avoid in the first 5 minutes with an upset customer, with examples.
You’ll make
Done looks like
A short guide with example phrases.
Task 2 of 3
Where a brand's customers ask for help.
What to do
Map every channel a brand you choose uses for support (email, WhatsApp, chat, social, phone) and how quickly each responds.
You’ll make
Done looks like
A table of channels with response times.
Task 3 of 3
A clear how-to for customers.
What to do
Write a help centre article for a business you choose (how to order, return or book), with screenshots.
You’ll make
Done looks like
A finished help article with screenshots.
Learn before you build
Free course
Free course on great customer service.
Free course
Guides to automating business workflows without code.
Article guide
Practical customer support advice.
Article guide
Support, AI agents and customer experience.
Article guide
Research-backed UX articles from the most cited usability group.