Psychology & Human Behaviour · Internship Role

VICTIM SUPPORT & OUTREACH

Support people affected by scams and online harm: listen well, guide them to the right help, and refer them onward safely.

SKILLS YOU'LL WALK AWAY WITH

Psychological first aidReferral pathwaysTrauma-informed communicationReporting processesResource writing

PROOF-OF-WORK TASKS

8 TASKS

Start at Beginner and work up. Every task produces something real you can show: a report, a tool, a guide or a demo. Publish it on LinkedIn or GitHub as your proof of work.

Beginner

LEVEL 01

01Complete the Psychological First Aid course and write what you would say (and avoid saying) in the first 5 minutes with a scam victim.
02Build a referral directory (1930, Tele-MANAS 14416, the cybercrime portal, bank fraud lines, StopNCII) showing when to use each.
03Write a step-by-step guide to reporting on cybercrime.gov.in, with screenshots and tips on what evidence to keep.

Intermediate

LEVEL 02

01Write victim-facing resources in two languages: 'I've Been Scammed. What Now?' and 'Someone Shared My Private Images. What Now?'
02Role-play 3 support conversations with a peer (financial scam, sextortion, harassment) using a trauma-informed script, then refine the script.
03Map a fraud victim's full journey from first contact to resolution, and identify where victims get stuck.

Advanced

LEVEL 03

01Build a victim support intake and referral protocol for SecureMojo, covering triage questions, risk flags, consent, data handling and escalation.
02Run a community outreach session (at a college or residents' association) on scam prevention and what to do after a scam, and report attendance and feedback.

HAND-PICKED FREE RESOURCES

7 RESOURCES

FREE COURSE